Ecosystem business models are generating significant buzz these days. Beyond a trending business term, an ecosystem describes the range of interconnected systems, products, and services that intersect with other companies’ offerings. Leading companies are building out...
During the pandemic, acquiring net new logos was challenging, if not impossible, for many companies. Losing existing clients meant losing a significant revenue stream, which they couldn’t afford. Nimble, forward-thinking companies quickly shifted their focus—to their...
How to Get the Headcount You Need The Promise of Customer Success When resourced properly, Customer Success (CS) can be a significant, positive contributor to the customer experience, retention, and ultimately, revenue. But from staffing, to budgeting, to determining...
